For any inquiries regarding your order, please reach out to our team at hello@kklue.com or connect with us via our official social media channels.
The Process
- Contact Us:Email us at hello@kklue.com with your purchase number and a brief description of the repair issue. Our professionals will assist you in proceeding with the repairs.
- Paperwork and Shipping:We will generate the necessary paperwork and a shipping label. You will need to send your jewelry back to us using the provided shipping label.
- Repair and Return:Our team will repair your item and ship it back to you. （please note you have to cover the international shipment) If there are any charges, we will inform you before proceeding with the repair.
- Cannot find the order number:If you cannot find your order number or your online receipt, please contact us via email, and we will try to look into this for you.
Warranty and Repair Policy
- 2-Year Warranty：Every hand-crafted KKLUE piece comes with our 2-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewelry with a valid proof of purchase.
- Please note:For some items, resizing or repairing serious scratches, or replacing missing precious stones (such as diamonds or seawater pearls) may incur a material charge.This warranty is in addition to other rights you may have in relation to the piece.To initiate a repair, please contact us at hello@kklue.com with the subject line "Repair - Order Number."
- After 2 Years:If your piece is older than 2 years or if you cannot find your proof of purchase, you can still take advantage of our Lifetime Repair Service.
- Exclusions:The 2-Year Warranty applies to all products sold through KKLUE official sales channels, except for those sold in sample sales events (items discounted by more than 25%).
