Thank you for shopping with KKLUE. We strive to ensure your satisfaction with every purchase. Below is our general guide for returns and exchanges. In case of any disputes, KKLUE Company reserves the right to make the final decision.
Returns
- Timeframe: We accept returns and exchanges within 14 days of receiving your purchase from our online store.
- Condition: Items must be unused, in their original packaging, and include all accessories, tags, and documentation.
- Earrings: We accept returns on earrings, but we ask that you do not try them on before sending them back. Each earring is thoroughly cleaned to the highest standard once received.
- Non-Returnable Items: The following items are not eligible for return or exchange:Items marked as final sale or clearance.
Items that have been damaged or altered due to misuse. - Return Process:To initiate a return for online purchases, please contact us at hello@kklue.com. We will provide you with a return slip.
- Return Shipping Fees: Customers are responsible for the cost of return shipping unless the item is defective or was sent in error by KKLUE.
- Refunds:Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
- Returning to Retail Store (Hong Kong): Products purchased online can be dropped off at KKLUE Boutique in Harbour City, Hong Kong. Staff at the boutique will assist with the shipment back to our back office. KKLUE will then process your refund online. Visit Store
Exchanges
- The exchange will be on hold until your returned piece(s) arrives with us.Please ensure your return is sent within 7 days of receiving the email notification.After this time, your exchange order may be cancelled and the stock unreserved.
Contact Us
For any questions or assistance, reach out to us at hello@kklue.com or through our official social media channels. Our team is here to help.
