SHIPPING

Important Notice to Our Valued Customers (7th Feb 2025)

Due to increased import duties in the U.S. and Australian markets, product prices in these regions will be increased by 10% to cover the prepaid import fees.

This adjustment ensures that customers will not need to pay any additional import duties upon receiving their orders, making the delivery process smoother and hassle-free.

Thank you for your understanding and support.

KKLUE

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Where do we ship?
We ship our products globally with our designated courier. 
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How much does shipping cost?
Free shipping is available for orders over 3000 HKD,
for orders below 3000 HKD (exclude Hong Kong),
the shipping fee will be 200 HKD.
Delivery is handled by DHL/FedEx.

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How long does shipping take?

The estimated shipping time:
Shipping within Hong Kong: 1-2 Working Days*
Shipping outside of Hong Kong: 4-7 Working Days*
*Working Days are Monday to Friday, excluding Public Holidays.

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How will I know when my order ships?
We will send you an email including your tracking number as soon as your order ships.

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Lost Package
If your package is lost in transit, please e-mail us right away at hello@kklue.com and we will try our best to solve the issue.

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International Taxes & Duties

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties.
These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates. 

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