RETURN & EXCHANGE

 If you need to make a return/exchange, please contact hello@kklue.com 

Return/Exchange Policy

We are excited in delivering beautiful, quality and handcrafted jewelry to you and we want you to feel great about them too. If for some reason you are not satisfied with your purchase, you can start a return for a refund or exchange within 30 days of the purchase date. 

Please note we do not accept returns or exchange when:

Items are not returned in their original condition i.e. have been worn, damaged or are sent without original package.
Items are return outside the specified return timeframe.
Personalized, engraved or custom pieces are not eligible for a return or exchange.

Return/Exchange Fee

Return Fee: HK$ 25 fee deducted from final refund
Exchange Fee: HK$ 25 fee payable to cover shipping costs

If you have any questions, please contact hello@kklue.com